Quality standards pioneer from Portsmouth International Port takes top award

The man who led a quality standards revolution at Portsmouth International Port has been named Quality Professional of the Year at the 2017 CQI International Quality Awards.

John Feltham was judged to be the world’s most proficient practitioner of quality management. It follows the implementation of new ISO 9001:2015 standards at Portsmouth International Port, more than 20 months ahead of a deadline to do so. 

The awards ceremony was held in the City of London at lunch time on Wednesday 22 November. John, who is Portsmouth International Port’s Quality Manager, was one of three finalists nominated to be Quality Professional of the Year by the Chartered Quality Institute (CQI). The CQI is a global professional body advancing the practice of quality management in all sectors.

Mike Sellers, Port Director at Portsmouth International Port said, “John really deserves this award and the high level of industry recognition that comes with it. His hard work benefits everyone at the port, from our staff through to operators and, of course, our passengers.” 

The CQI International Quality Awards set out to acknowledge the people who share their experience for the benefit of individuals and teams, and for the benefit of the profession. They are designed to recognise leaders, like John Feltham, who design and foster a culture where their fellow quality professionals are able to succeed. The organisers hope the awards will also help the wider public understand the critical role that quality professional’s play in enabling their organisations to be efficient and effective.

John’s hard work means the Port’s systems run smoothly, and he’s delighted to have won the award. Speaking after the ceremony John said

It is great that our determination to be one of the first with ISO 9001:2015 has been recognised on a global level. To be named Quality Professional of the Year against such strong competition is quite breathtaking.”

International quality standard ISO 9001:2015 is designed for companies of all shapes and sizes. Recipients of the certification need to demonstrate an ability to consistently provide products and services that meet customer needs and the applicable statutory and regulatory requirements.

The certification also aims to enhance customer satisfaction through the effective application of the system. It includes processes for improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.

Portsmouth International Port is also approved for four other International Standards. These include Health and Safety, Environmental Management, Information Security Management and Business Continuity Management.